Shipping policy
Free worldwide shipping
We ship worldwide from Istanbul, Türkiye. Shipping is free on all orders, to every country. Shipping costs are already included in our prices.
Processing and delivery times
- Orders are shipped within 3–5 business days after payment is confirmed. We do not ship on weekends or Turkish public holidays.
- Delivery time after shipping depends on the destination country and customs processing.
- You will receive a tracking number by email once your order ships.
Customs, duties and taxes
Orders are shipped from Türkiye, so your country's customs authority may charge import duties, VAT or other taxes on delivery. These charges are not included in our prices and are paid by the customer when the parcel arrives. Please note that import duties now apply to most parcels sent to the United States and the European Union, whatever the order value. If you refuse to pay them and the parcel is returned to us, we will refund the order minus the shipping and return costs we incur.
Delays and damaged parcels
Customs checks and peak seasons may cause delays. If your parcel arrives damaged, please photograph it and email contact@ryderact.com within 48 hours of delivery so we can help.